The service is free and confidential. We don't judge or take sides, and our advice is unaffected by any consideration other than the aims and principles of the Citizens Advice Bureau.

 

Rogers Rants - Part 1

Wednesday, March 11, 2015

This month we take up the case of a client have been having problems with their energy suppliers.

 

Our 84 year old client came to us for money advice. She also had problems with her electricity supplier. Although she signed a direct debit her energy supplier failed to set this up. She did not realise and now owes over £2,000 for two years usage. She has been asked to pay this back at the rate of £150 per month. Making her average usage around £85 per month.

 

In addition they have asked her to pay an extra £150 for current usage. Not only does this mean that she is now paying £300 per month but also she is massively over paying by at least £65 per month based on consumption figures that they already have.

 

There has been a lot of information in the press about energy companies hanging on to clients’ money and over estimating bills but this is just outrageous when the client is already facing finding additional monies for her winter fuel bills and to pay off arrears.