The service is free and confidential. We don't judge or take sides, and our advice is unaffected by any consideration other than the aims and principles of the Citizens Advice Bureau.
Meet the People - Part 2
My name is Louise Parsonage. I joined Wyre Forest CAB as a volunteer in 2009, when I took a break in full-time work to consider what I wanted to do next career-wise. I was attracted to volunteering in the advice sector as I enjoy talking to people, researching and working as part of a team.
Although I was nervous initially, I was made to feel very welcome and soon found that my confidence grew. I realised that I have the skills required to be an adviser and found the experience very rewarding. After six months as a generalist adviser, I was fortunate to be offered a job as a debt caseworker at the bureau. Since then, I have had a few different roles here and love the work that I do. I am a more fulfilled, confident and outgoing person as a result of joining the CAB and would recommend volunteering as being a very worthwhile thing to do.