The service is free and confidential. We don't judge or take sides, and our advice is unaffected by any consideration other than the aims and principles of the Citizens Advice Bureau.
Website disclaimer, copyright and privacy
Your personal information
When you provide us with personal information, for example, when using the email advice service, we take steps to ensure that your information is treated securely from the time we receive it. Citizens Advice Wyre Forest makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice Wyre Forest cannot ensure or guarantee the security of information when it is being transmitted.
Citizens Advice Wyre Forest has tried to ensure that the information on this website is accurate. However, Citizens Advice Wyre Forest will not accept liability for any loss, damage or inconvenience arising as a consequence of any use of or the inability to use any information on this website. Citizens Advice Wyre Forest endeavours to provide a service of the highest quality. However, we cannot guarantee that our service will be uninterrupted or error-free. We are not responsible for claims brought by third parties arising from your use of this website.
Citizens Advice Wyre Forest assumes no responsibility for the contents of linked websites. The inclusion of any link should not be taken as endorsement of any kind by Citizens Advice Wyre Forest, of the linked website or any association with its operators. Further, we have no control over the availability of the linked pages.
Material on this website, including text and images, is protected by copyright. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use of material. Copyright in all materials and/or works comprising or contained within this website remains with Citizens Advice Wyre Forest and other copyright owner(s) as specified. No part of this site may be distributed or copied for any commercial purpose.
We handle and store your personal information in line with the law - including the General Data Protection Regulation and the Data Protection Act 2018.
The Citizens Advice service is committed to safeguarding your privacy, while providing a high quality of service. The Citizens Advice service will treat your personal information as confidential and your details will not be given or sold to anyone. We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.