Since the first lockdown, staff and volunteers here immediately started working from home to ensure we could still help as many people as possible. Our main queries were redundancies and furlough, benefits and Universal Credit. You may have seen the limited success regarding the campaign for the Universal Credit uplift to be made permanent (an additional £20 per week). This was agreed by government to extend until September 2021. So, the campaign continues for this to be made permanent.
Many of us are still working - in part - from home but our service continues and we are helping more people than ever by telephone